My Xbox One and remotes both disconnect from my wireless internet.

Hi there, so whenever I try to go on the console it allows internet for a short time then goes off. It sometimes let's me on after I manually put in the WiFi code but goes off soon after that.  I have tried the troubleshooting steps but none have worked. My controllers are wireless so I think this might have something to do with the hardware. Any Ideas on what to do?

 

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Last updated July 4, 2018 Views 5 Applies to:

Hey there Gandi Duck,

Before we get started, please read: forums.xbox.com/.../1621667.aspx and post back in full detail (bits in bold).

Be sure to include any troubleshooting steps you have taken up to this point, so we don't post up solutions that may only echo back.

TIA!

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Have you tried resetting the modem,router, and console?  Are you having issues connecting any other devices to your network?

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From memory, I have power-cycled the xbox, cleared the MAC settings, resetted the router, hard-reset the console multiple times. I only have issues with the console, but when the console disconnects, so do the remotes.

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Can you think of anything within your console's surrounding that may interfere with the wireless signals? Where one of these signals is Wi-Fi Direct.

What is the make and model of your wireless router?

Do you have the option to connect your console with wired, to see if this can be replicated over Ethernet.

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The only things around my console is games, a TV, and the remotes.  The router is a SkySR102 and the router is too far away from the console for a wired connection

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Have you tried the steps listed here? support.xbox.com/.../random-disconnect-solution

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It definitely sounds odd, as in the console the controllers and WiFi use completely different hardware.  So if both are losing connection it suggests some pretty bad interference from somewhere.

Do you have any other WiFi devices and do they have similar problems?

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