My Xbox One and 360 both shut off at the same time.

My Xbox One and 360 both powered off at the same time today and neither will turn back on. There was no power outage. Each one was in a different room. All other electronic devices in the house are working normally. Help!

 

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Last updated July 4, 2018 Views 0 Applies to:

HI Jordy Laforge, 

Sorry you're having issues with both of your consoles. The likelihood of both of these just having a hardware failure at the same time (without a crazy power surge). would be really rare. Do other things work on same outlet as the Xbox One? If the Xbox One is plugged into a power strip, go ahead and plug it directly into the wall. If that doesn't work, I would then suggest trying to power it in another location in your home to see if it does or does not work. 

MCP. MCDST. LVL 80

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