My Xbox membership has been switched back to free?

At the beggining of this year my account (Own6ge) was put on the one year family package. I haven't had any problems with it until today. Now it is saying that my account is a free one? I don't understand. Can someone please help?

 

 

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Last updated July 4, 2018 Views 0 Applies to:

Unless someone from official xbox forum support hops in here the quickest way to fix your problem is calling xbox phone support in your region.

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Your account still shows Gold here on the forums. Are you unable to perform certain LIVE Gold functions?

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Can you recover your gamertag to your console? Also, if you can sign into your billing account at http://billing.microsoft.com ... do you have any outstanding balances?

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I see no where that he needs to recover his gametag. There would not be any outstanding balances if he is gold. Like Mister Gwyther had said above he still shows gold even on the forums. I could see where maybe it is listed as a child account or might have edited the online safety settings of his account. However without a reply from Own6ge we wont know what exactly is going on.

OP check here live.xbox.com/.../Settings to make sure it is set up to allow functions for online.

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