My xbox live signs out randomly and I can't sign in again

I was playing FIFA 13 ultimate team when I got a message at the bottom of the screen say "signing out of xbox live" and now I can't sign in again. My Internet connection is fine. I only have a free account so do I need to upgrade to gold for my live to work again?

Question Info

Last updated July 5, 2018 Views 1 Applies to:

You can play as long as you like on a SILVER account.

Can you disconnect your Xbox from the Internet (turn off your router is easiest) and see if you can sign in to your profile while the console is offline.

If you can connect while it is offline, leave your console on and connect it back to the Internet and see if it will connect to Xbox Live.

If it can't login while you are offline, it could be that your profile has become corrupt. Go to SETTINGS>SYSTEM>STORAGE and find your profile. Copy it to a USB if you can or if not delete it and then recover your profile from Xbox Live and see if that resolves your log in issues.

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