My Xbox Live Profile is Dead?

Hello. My name appears as LibelousTrash1, but it's not. My actual gamertag is mypokemanz913, but my account "died" after trying to transfer it to another Xbox via usb. Recovering my account would be highly appreciated! My info is below.

Gamertag: mypokemanz913

Account Status: Gold

Balance: 320 Microsoft points

Downloaded Games: Minecraft and Sonic Adventure 2

Please tell me if you need more info. Because I can't find the Xbl Support phone no., I would like that in a reply. Thanks.


Question Info

Last updated July 5, 2018 Views 3 Applies to:

Hi, you can recover your own account on the xbox by going to the recover gamertag option when you go to sign in on your Xbox. You will need the email and password associated with the gamertag to recover it though.


If you believe your issue can only be sorted by Xbox phone support you will find the number to all countries in this thread:

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