Hi I hope someone can help
I can't access my gold account. I think my gold account expired so I tried to put in my card details to update my account but it wouldn't accept it. It told me to go to xbox.com. I have logged onto my pc and gone into my xbox sign in. I signed in but it won't let me go to my account it says there is a glitch and won't let me do anything. I tried clicking on the support chat but it says it doesn't recognise the address (I clicked on it from the tab)
At the top of my screen it has my username and the link for my account is green along with the sign out link but the gold member link is grey. I need to get my gold account activated with the new payment but it won't let me.