My Xbox Live account tenure is missing...

I bought a Xbox One last week and recovered my Xbox Live account and my years of tenure is missing on my live profile. I've been an xbox live member mid 2000's and have been a xbox live gold member for several years but it is now showing zero tenure on my profile. Any idea what's going on? Thanks.

 

Question Info


Last updated July 5, 2018 Views 88 Applies to:

If you have ever reverted back to silver at any time (even for a brief time) then your tenure is reset

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey Nitewolfgtr,
 

Have you checked your status when you sign into xbox.com in your profile?
 

Reach back and let us know what you find out.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

nickisullivan13 tenure dose not rest when you go sliver it says old school member don't worry your tenure won't reset

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Mister Urkel, what am I looking for in my profile on xbox.com?  

i'm not seeing any reference to my tenure...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Wolf,

Sorry to hear about the tenure woes.

We are currently investigating the missing tenure. Thank you for your patience, and we will let you know when we know more. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Is there any news yet? Im having the same problem :( tenure is showing on my 360, but isnt showing on my xbox one..

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

my tenure isnt showing for me at all, but it shows my wifes tenure of a year but i had 7, and now it doesnt show for me anywhere

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.