My Xbox Live account is not linked with my WLID

WLID says my gamertag is Unwashedhurdle8 this is not my Xbox gamertag. My gamertag is BoSox27. I have already tried to call and had zero success. My blood is ready to boil every time I talk to anyone's customer support.

 

 

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Last updated July 5, 2018 Views 7 Applies to:

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You can't "delete" accounts - you can only simply change the e-mail address. Once the account is created it can never be deleted. If you need to change the e-mail address on one of your XBOX LIVE accounts you have to recover the account in question your XBOX 360 and then follow the instructions written on the website: support.xbox.com/.../manage-live-id.aspx - You want to click where it says "Switch your gamertag to a different Windows Live ID". I figured that the correct e-mail was not being used, and that is why I asked you to check what the Windows Live ID was on the actual XBOX 360 account you were using.

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Okay he was wrong and so was I the email is wrong on the bosox account. Can I delete the Other account to change it to my primary email. (which is what hurdel is under)

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According to the customer service guy on the phone Yes. I called to verify that around 1230pm. I'm working during your forum hours so I can't get on my xbox.

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OK, so go to your console, sign in with your Bosox account. Press the Guide button (big grey circle in the middle of the controller), and scroll all the way to the right. You should see an option for Account Management. Select that, and then scroll over (I think) 3 tiles to find WLID. This should show you your current WLID. Is this the same email address that you are trying to use to log in on Xbox.com?

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Also I have never logged in on the computer under my current GT the last couple weeks have been my first attempt.

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Yes it is on my console. It's an active account. I'm not currently online though. The rep on the phone verified my email and password for me on bosox.

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OK, I understand that part, but it would be a big help if you read my post again and answered all the questions. Is your original account (Bosox) still on your console?

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I sisgned in and instead of my name being Bosox27 it is hurdle. I have never made this name before.

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Hurdle: First thing's first, you will respect the other users on this forum. I understand that you are frustrated, but we are all here to help. Language and attitude will get you no where.

That said, is your GT still on your console right now? If you look under Account Management, under WLID it will show what the attached WLID is. Are you trying to sign in to the website and having issues?

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Im sorry microsoft is a billion dollar comapany who doesn't pay customer service reps. I'm the customer please understand that.

I called Support they verfied my email with my gamertag and I signed in with the same one. If someone who gets paid and isn't a smart #@@ would like to help me that would be great.

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