The account I am currently using cannot download or purchase anything due to "parental restrictions" which I nor anyone else have put into place.
For whatever reason, I am blocked from downloading priced content because the parental account has not permitted it, when I tried to download it, it sent me to account.live to sign in and resolve the issue. I then tried to access my email account to get the code, however it was terminated due to suspicious activity.
At this point I contacted Xbox support to resolve this matter, however this did not help, as I rarely use the parent account and as such do not remember the security questions or the information. I was told to fill out a form to gain access to account, but it would not accept it because it did not have enough information. I contacted Xbox support again and I was informed to do the exact same thing.
Which did not work, obviously.
I contacted Google to get the email account restored, but nothing can be done until they respond.
So I wonder if there actually is anything I can do. This makes absolutely no sense as this so-called "security feature" was no issue on the 360 as I could download without being pestered by some useless feature that tells me that downloading free DLC is a no-no.
I need this account back so I can actually use my Xbox One, so I would gratefully appreciate any help that means that I can just get my account back, and not spend half an hour filling out a form that will just be declined because I don't know what my favourite fictional character was several years ago.