My Xbox keeps freezing in the middle of the start up screen

(After dashboard update)

     For the past day I've been turning my XBOX on and it just keeps freezing at the dashboard or during the start up screen. Its in a well ventilated area, I tried dusting it and unplugging it and letting sit for 2 minutes, but it still doesn't work. It has no external hardware and its just a 4GB XBOX slim model that I bought in July of this year. What is happening?

 

Question Info


Last updated July 4, 2018 Views 146 Applies to:

your xbox might have over heated and freezes or it just needs to repaired      

call 1-800-4my-xbox  they have solutions or chat with an ambassador or someone who works for xbox on this very website

 or look for a solution on xbox support.

-if this helped please rate me and Merry Christmas

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Did this start happening shortly after you installed the december update?

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Hey there Ash! I'm sorry to hear about your console freezing. Have you checked out our freezing guide and troubleshooter (forums.xbox.com/.../8221.aspx) to see if that helps at all? Please post back here with what you find out and try. Thanks!

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Tim Reeves, mine did start freezing and stopped reading discs after the december update.  Prior to that, it had no issues at all, other than the Red Ring thing which was fixed 4 years ago.  I cleaned the laser eye with alcohol and it plays games now, but it still freezes while playing games, netflix, hulu.  It will however stay on the home screen forever without freezing.  Anyone else having this issue?

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Hey Fresh! Did you get a chance to check out the link I provided in my last post? What did you find out from the guide and troubleshooter? Let us know, thanks!

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Hello!  My son's xbox is having the same issues.  After we did the december update we have had nothing but issues.  We have tried everything suggest online and by xbox support over the phone and nothing has fixed our problem.  It is very frustrating because I feel like I have no other option but to send it in and pay the $100!  My son is an avid gamer and can't live without the xbox for too long... LOL!  Any other suggestions?  

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my game did the same thing

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Hey Dude. This post is pretty old, so if you could go ahead and create a new thread, detailing your issue a bit more, that would be super. Thanks!

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