My Xbox Is Not Working

I just started up my Xbox today, (it had been unplugged for a while) and it took me to the setup screen. It seemed normal, but when I tried to go through the setup, once I put in my WIFI it restarted the setup. I went through 3 times and got the same result everytime. So I am locked out of my Xbox.

Is there anyway to fix this?

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

"I just started up my Xbox today, (it had been unplugged for a while) and it took me to the setup screen. It seemed normal," - WackWaccoonX

Actually, I've never heard of an Xbox One going back to a setup screen because it had been unplugged. IMO that's not normal.

"So I am locked out of my Xbox." - WackyWaccoonX

I really don't understand this, but if you're saying your Xbox One won't let you sign in with your account then you may want to see if you've been banned or something. I have no clue how console bans work.

How long was your Xbox unplugged? Did it work before you unplugged it?

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Definitely not normal.Have you tried a wired connection?

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Even if it's out of warranty, give xbox support a call (1 800 4my xbox in the US.. don't even bother with chat) and let them trouble shoot this irregularity for you.

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As Daft Badger suggested try it wired.  This issue has been reported by some and this seems to be the only workaround currently.  Some gamers seem to have been impacted after the last major software update.  I have also seen some try a factory reset to resolve the issue and they were not successful, however, it may be worth a try.  Hopefully, we will be getting another software update soon that will resolve the issue.

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If you have Time Warner try this fix for the wifi / reboot issue.

1.Open a web browser.

2.Log into the router by entering the default gateway into the address bar of the internet browser. (Example http://192.168.0.1/ )

3.The gateway will then prompt for a user name and password.  The default is the user name “admin” and the password is “password”.

4.From the menu on the left select Gateway.

5.From the submenu on the left select Connection.

6.From the next submenu select WiFi.

7.Under Private WiFi Network select Edit on the Network you wan to use.

8.Select the "Show More Security Options"  (allow the pop up)

9.Select WPA TKIP (about the 6th option from the bottom)

10. Press Apply. (confirm the prompt about WPS no one used that and it is kind of insecure)

11. Select Save.

MCP. MCDST. LVL 80

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