my xbox is not connecting with marketplace

when i put in marketplace my xbox go back to my games screen

 

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Last updated July 4, 2018 Views 3 Applies to:

Hey there Karlan! I'm sorry to hear you are having trouble with the Marketplace. Can you walk me through exactly what you are experiencing so we can get a better idea of what is going on here? Let us know, thanks!

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i'm having same problem... every time i select marketplace at my xbox, it tries to load, then return to main dashboard...

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Greetings, ArthurNotrevelk! Thank you for coming to us with your question. Sorry to hear you're having trouble accessing the Marketplace. Can you do me a favor and create a new thread for your issue? This will enable us to troubleshoot with you side-by-side more effectively. Thank you in advance! Standing by for your thread. :)

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my problem is when i try to go to marketplace tries to load then go back to dashboard and when i try to go to xbox live gold says to wait because live has a problem

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Thanks for following up, NeoKarlan007. What is the exact error message you are seeing? Are there any codes that go along with it? That would be very helpful. Thank you in advance!

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no just go back to dashboard screen

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Thanks for the extra information, Neo. Do you experience this issue when trying to launch any other apps or games? I'd be interested to know if the same issue occurs if you attempt to access the Marketplace using a different gamertag. Can you give that a shot and let me know the results?
 

As an initial step you might want to try clearing your system cache by following these steps: support.xbox.com/.../clear-system-cache. Then, redownload your profile by following the guide here: support.xbox.com/.../profile-move-delete. Give it a shot and let me know if that helps resolve the issue.
 

Thanks! Standing by. :)

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my live updated but still have the problem

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Thanks for following up, Neo. Have you seen this happen when trying to launch any other apps or games? Do you have the option to attempt to access the Marketplace using a different gamertag? I'd be interested to know if that makes a difference.

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