My Xbox has been console banned for no reason.

I was playing online last night on UNO, with a couple of friends, and got off around 12pm. Then i woke up this morning and tried getting on Xbox LIVE but i couldn't connect. So i tried connecting again and it came up with a notification stating that my Xbox had been banned. I looked up the reasons as to why I could've been banned, but again i found nothing that i have done, or could've done. Is there anyway I can contact someone about my problem? Also is there anyway that they can unban my console? Again my gamertag is St8Freezin.

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

www.xbox.com/.../consoleban

console bans do not randomly occur it takes weeks before they ban any console

My console has been suspended.  Does that mean my Xbox LIVE account will be suspended as well?

Suspensions for both consoles and accounts are determined by looking at a number of factors.  While some Xbox LIVE account suspensions may be issued alongside console suspensions, they are not issued with every single suspension. To avoid having your account suspended from the service, please follow the Xbox LIVE Terms of Use and Code of Conduct.

If a console is suspended, what happens to the warranty?

If a console has been modified or tampered with, the warranty is void and the console is ineligible for an authorized repair, even for a fee. Please refer to the Xbox 360 console Warranty on xbox.com

Can I still be banned if I purchased a modified console second-hand?

Yes. The warranty on a second hand console is void, and the purchaser assumes the risk for any previous modifications. If you purchase a console that has been previously suspended you will not be able to connect to Xbox LIVE.

I have not committed any fraud, I’ve never had action taken against me by the enforcement team, and I know for a fact I have not modified my console. Can you undo my suspension?

The investigations and subsequent actions taken by the Xbox LIVE enforcement team are conservative in nature. We work very hard to try to fully understand that a console has been modified by looking at a variety of information. Sometimes it’s possible that a previous owner or another user may have performed unauthorized modifications to the console. It is also possible that the purchaser of a used Xbox 360 was not aware the console was modified. In either case we cannot undo the console suspension. We recommend customers who believe they have not modified their Xbox themselves (or committed other actions on the service to warrant suspension) to contact previous owners or users of the console.

 this part should be important and not skiped

This console has been banned for violations of the Terms of Use. To protect the Xbox LIVE service and its members, Microsoft does not provide details about console bans. There is no recourse for Terms of Use violations.

Consoles can be suspended from Xbox LIVE for a number of reasons including, but not limited to:

  • Console tampering: Physically opening the Xbox and modifying it to play illegitimate software. *this includes self repair*
  • Online fraud: Attempting to social engineer users, take over Xbox LIVE accounts, or other fraudulent activities.
  • Repeat egregious violations: Multiple actions taken on accounts on the console by the Enforcement team for disrupting the service or impacting users.

btw there is a proccess to get unbaned awhile back but its not worth the trouble because if they RECONFIRM something you didn't check

it would result in FORFEITURE of all dlc on any account connected to the console id

 

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

used consoles should always be delt with the previous owner

specially if it comes from gamestop (they do not check for system bans and it is not always instant)

btw it was a proccedure but i don't think shes around anymore whoever did the unbans

was very unpopular due to the clause that if they recheck and reconfirm you'll lose the dlc (usually because its 100% checked the first time)

 

if used consoles though it was not your doing its a case of buyer beware

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

[quote user="Str8Freezin"]I looked up the reasons as to why I could've been banned, but again i found nothing that i have done, or could've done.[/quote]Most people who state this and are responsible for getting themselves banned are trying to split hairs over the Terms of Use wording.[quote]Is there anyway I can contact someone about my problem?[/quote]No. Microsoft no longer performs a reconfirmation of a ban.

 

If you bought your console used and you're not splitting hairs with the wording in the ToU, then the issue occurred while in the possession of the former owner.[quote]Also is there anyway that they can unban my console?[/quote]I'm sure it's technically possible. I'm positive they won't.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Did you expose yourself on camera while playing UNO? That will get you banned...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.