My xbox freezes can anyone help?

basically my xbox freezes after about 10-20 minutes and the controll doesnt work and there is no sound. when i go and turn it off the Xbox's power button *on the xbox not by the power supply* i have to press the button four times before it actually turns off. I cleared the cache and deleted the update and re-uploaded it and i thought is was fine but then it froze after about an hour which is longer than before BUT this time the sound was still on unlike before. I did call the xbox support line and the guy on the phone told me if deleting the update and re-uploading it didn't work then i should remove my hardrive and still see if it freezes i haven't tried that yet. The hardrive i have is from my previous xbox that got the RROD. I am not sure why the sound now works when it freezes but if anyone could help i would be very thankful as this is a huge pain.

 

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Last updated July 4, 2018 Views 0 Applies to:

Well it seems you have tried most of the usual fixes OP.
Is your console the old design or the new 'S' model?.

I would say remove the HDD and see if the problem persists as it does seem that it could be the source of the issue you are having.

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i have the old design it's an arcade i previously had a premium

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That's a shame, I was only asking about the model because if it was a 'S' it would have still been under warranty and a repair would have been free..

Have you managed to try playing without the HDD in yet?.

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I watched a DVD without my HDD and it didn't freeze once. i watched the DVD and had my xbox on for nearly 3 hours and nothing was wrong with it so I think it is due to the most recent update

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