Hi, the way you have worded this, I assume you only get the issue with this specific game disc, is it possible for you to try it at a friends house, if you know anyone with an xbox, see if it works there. Or better yet go back to the retailer where you bought
it as they should be able to check it for you and if it does indeed not work, should be able to replace it for you.
Do as it suggests and try cleaning the disc with a non static cloth, as well as look for a lot of scratches that might be causing the issue.
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