My Xbox Account wont accept my 12 month pre paid card

Hi My name is Simon, My problem today is that 3 days ago my account got suspended from unpaid expenses on a Credit card for a 12 month of xbox live so i went and bought one and now it will not let me activate it becuase of the suspendtion can a microsoft support worker please lift the suspendtion so i can activate this 12 month

 

Question Info


Last updated July 5, 2018 Views 7 Applies to:

When you receive a suspension for this reason, a prepaid card will not fix it. Prepaid cards cannot be used to cover credit card owing charges.

You need to contact support with this form support.xbox.com/.../contact-us or your local support phone number, and speak with the billing department.

Unpaid expenses need to be cleared up first, then you can use prepaid cards.

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Support on the phone is the only one who can fix this for you. Ask for the billing department.

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