My xbox 360 slim can't read discs no more.

I got this problem: I moved my consolle from horizontal to vertical while it was turned on. Result? The dics came off from its place and I heard a loud noise, I think it was the disc that rotating was touching the internal wall.

Unfortunately, now the consolle can't read discs no more:

1- If I turn it on with any disc inside, the huge Xbox in white background remains until I remove the disc;

2- If I turn it on without disc inside, it goes well and it connects to xbox live as well; but when I put any disc, the consolle doesn't read it, and I can hear a noise such as something was "stuck": I think it could be the trolley which moves the lens.

Now, the consolle is under guarantee (Christmas 2010); will this problem be fixed under guarantee? Or will I have to pay for it?

Thank you very much,

Regards.

Alessandro Celant

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

If your warranty is still valid then you are good to go Alessando, get your repair booked :).
You can do that by phoning support for your region or using this page

Note: if you use the link you may have to change the region of the page first, its currently set to UK. .

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Thank you very much!!

Reading on the booklet about the warranty, I read that the consolle never has to be moved horiz --> vert or vert --> horiz while it is turned on or with a disc inside of it... And I did it :( so my fear is that they don't repair it under warranty, they warned us not to to that and I did it!

When I'm filling in the form for the repair booking, do I have to write in the comments sections what my problem really is or should I write only about the discs can't be read?

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Hey mate, I think a simple description of the issue as you're experiencing it should be sufficient.

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So you suggest anyway to write the support about my problem? Even if on the warranty booklet I can read "not move the consolle vertically to horizontally with any disc inside"?

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I think Mr Fitzer meant to just write the issue you are having.
Your console not reading any discs.

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Without writing the reason why?

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I mean, maybe when the disc came out from its place it ruined something else,  or the internal wall has some scratches... No matter, I'll send only the description "the consolle can't read discs".

Thank you very much for the support ;)

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