My xbox 360 disconnects from live when loading game

Hi my xbox 360 keeps disconnecting from xbox live when loading games!! I thought it was a disc error at first with my cod disc but just purchased gta v. And it is doing it again !! Also it may load randomly but then come up with clean disc error. I thought it was disc but it is now doing it to both my xboxes. Please help!!!
 

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Last updated July 4, 2018 Views 185 Applies to:

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Hey DapperMeerkat, Is this issue only occurring on this profile? Or is it also occurring on other profiles? Please post back and we'll work from there =) Regards, SamxBroski

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Thanks for reply!! I Only have this xbox live account but when I load up on a profile it says disk dirty and I need to clean it!!

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Hey again DapperMeerkat, I suggest that you try the following:
  1. Delete your profile (profile only, NOT profile and all items)
  2. Clear the System Cache
  3. Re-download your profile
See if this works for you =) Regards, SamxBroski

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Hi just done what you told me and I still have the same issues any thing else you could suggest?

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Hi Dapper,

Just to clarify, when you say it gives you a disc dirty error when you load up:

  • Does this happen with all your games?
    • I know you mentioned both GTA and Black Ops, does it happen with all or just these 2?
  • Are you playing disc games or digital games when you get that error?
  • Does it happen right when you launch the game?
  • Can you try Removing and Reseating your hard drive
  • You mentioned this happened on "both my xboxs", are you getting the same error with these discs on multiple consoles?


Please let us know the answer to those questions and we'll work from there.

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We only play these 2 but it only happens when I use a game on disc. It doesn't do it on minecraft. It happens when I load the disk but I can some times get it to work after about the 11 or 12 time some time it won't work at all!! I wouldn't know how to remove or reseat my hard drive   This is happening on both my xboxes they are less than 9 months old it will either say xbox disconnected from xbox live or disk error please clean disk.

Thanks

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Hi Dapper,

Mister Fizzle has provided the green link that details on how to re-seat your HDD.  

I would suggest giving that a shot. Also, if this is happening with all games, it may be that your console is in need of a repair.  

Let us know how that re-seat goes. : ) 

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Hi I done the reseat but still no good!! It is now doing it to every disc game. Just tried my friends FIFA 13 still the same.  But it is doing it to both my consoles that's the bit I don't get why same problem on both? One is 9 months old the other is 3 months old.

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Hi Dapper,

Yeah that is odd that two separate consoles are behaving the same way..

Are you trying them on the same power supply, profile, or network by chance? 

Do GOnD (Games On Demand) games work just fine? 

Let us know, and we can go from there.  

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i have the same problem i was playing gta 5 it froze up a few times and now it wont load it properly it says disconnected from xbox live back to dashboard

i clear cache   re download my profile and all that blah blah

 i  tried another disk that was old and dirty the game was Apache air assault and it loaded up fine NOW IT WONT LOAD GTA  at all just keeps saying disconnected  or clean disk

give me a break these console are 100% worthless every time it s disk error or something simple i could fix on pc for pennies but on the crapbox i have bend over for microlosers to molest my pocket im fed up with these crappy systems

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