my xbox 360 cant connect to my new wireless modem

anyone got some advice? i been trying to get it to connect but test fails every time. its a wpa2

 

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Last updated July 4, 2018 Views 83 Applies to:

Hi,

Please read:- forums.xbox.com/.../811997.aspx

And post back your details in full (the bits that are in bold on that post) so that people may help

If you are wireless can you also state whether you are using the white or black external adapter or the Xbox 360S Internal adapter

Thanks

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Hi there DIGITALKNIGHT28. I have a few questions for you, so we might be able to find out what is going on with the wireless connection.

- Who is your Internet Service Provider (ISP)?

- What is the make and model number of the wireless device you are trying to connect to?

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Are you using 128-bit WEP? Are you using TKIP for WPA or WPA2? Those wireless options don't work with the Xbox. 

 

A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps (perhaps different than you did before) is important to success:

 

1) turn off the Xbox and unplug the power supply cord from the back of the Xbox then

2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).

3) unplug power from the modem.

4) Wait at least 5 minutes then replug the modem/gateway power.

5) Wait 'til the light on the front of the modem/gateway which says BROADBAND, ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router or a modem with no router, then when that light says it's ready, skip to step 7.

6) Wait until the WiFi light on the router is on; you may or may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Plug in and turn on the Xbox.


If the problem persists, please send us the info we need  so we may work on this further:

 

How many Xboxen do you have connected?

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried:

http://forums.xbox.com/xbox_forums/xbox_support/networking-hardware/default.aspx shows how to check the UPnP settings for many, many makes and models of routers, gateways and hotspots. Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT?

Any Error Codes you encounter:

What is your ISP(Internet Service Provider)?

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:

X:

Y:

Z:

ID:

L:

Q:

T:

D:

S:

C:

 

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Try one simple thing...

Change your segurity for AES and WPA 1

In some models the WPA 2 bugs the network

Erase your network configuration in 360 and try to conect whif security in WPA make test and (i hope it´s done).

I hope i help you and forgive my bad english it´s self learnerd.

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