My X box live keeps disconnecting at random times

This is really annoying, playing FIFA 13, watching HULU plus, watching a movie, x box live just diconnects sometimes every 5 minutes, sometimes every 30 minutes, sometimes every 20 minutes.  Can anyone help me find out what's going on.  I have at least 4 bars on my wireless connection, I have a wireless adapter connected to the console so I can get the 4 bars, laptop works fine.  This is very annoying to the point I almost destroyed my controller, I've had this system for about 4 months now and it's been happening probably since the beginning of January.

Please help

Thanks

 

 

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

The 4 bars simply tells us the radio signal from the xbox to the router is strong and tells us nothing about the rest of your Internet connection.

 

 Now some NAT problems are subtle and don't appear in the Test Xbox Live Connection test  (you have run that, right?). Most likely there's a port blocked or misdirected away from your Xbox, in your router, modem, or at your ISP. Since the Xbox 360 uses different ports than PCs & Macs ordinarily use, you can't see the effect of a port blockage except on the Xbox, for the NAT problem is really the blockage or misdirection of ports. For more background on Ports, see http://whatismyipaddress.com/port

 
A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:


1) turn off the Xbox and unplug the power supply cord from the back of the Xbox then
2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).
3) unplug power from the modem.
4) Wait at least 5 minutes then replug the modem/gateway power.
5) Wait 'til the light on the front of the modem/gateway which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router or a modem with no router, then when that light says it's ready, skip to step 7.
6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.
7) Plug in and turn on the Xbox. 

 
Also, if the local profile is out of date or corrupted, and when an app or routine asks for data from it, it causes the involuntary disconnection. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

 

1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.
2) Select Storage (or Memory if Storage).
3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.
4) When asked to confirm storage device maintenance, choose Yes.

 

 Re-download

 

1) Tap the silver Xbox Guide button
2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.
3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.
4) Enter the password for the Microsoft Account.
 4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.
5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).
6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!
7) Sign in, and retry.

 

If the problem persists, please send us the info we need from http://forums.xbox.com/xbox_forums/xbox_support/f/9/t/155724.aspx so we may work on this further.

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Thanks for the help but it didn work.  It got diconnected after two minutes again

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Hey there RTZ76!

Before we begin troubleshooting I would like you to answer a few questions that helps us solve your issue. Please read: START HERE! And post back in full detail (the bits that are in bold).

Thanks!

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