In August, at work I checked my e-mails on my break to find that whilst i'd been at work, earning my money, someone else had just spent it on 2x5000 & 1x1000 MSP.
Quite upset by this, and the fact the points were then removed from my account, I rang XBL customer services here in the UK. I was told that my account would be suspended whilst an investigation is launched. Ok so I like myonline gaming when I get time but I prefer being in control of my money so I agreed. I was also told at this time that the investigation could take up too 4 weeks, but would likely take no longer than 3.
And now here I am nearing November, my copy of BF3 which I preorder in June still wrapped as I'm still suspended. Numerous times I have been on the phone chasing the incident, however I seem to be told the case is being upgraded or elevated numerous times, and still not one e-mail or phone call.
Id also like to state that no, I have never been careless with my details, are for that matter even let someone else use the console.
As a dedicated customer since 360 launch I am disgraced with the service, especially when I'm always brushed off, and told different things by different customer service reps, one even said id be sent codes to access gold membership on another gamertag...another told me that was not possible in my situation.
After seeing the BBC's Watchdog programme broadcast there investigation into XBL's fault a few months ago I am now penning a letter to them regarding the incident and how I am non the wiser on what happened in August or when I will be able to access the Gold service I have paid for. But most of all, i'm left to feel that I have been punished for the fraudulent actions of another, and Microsoft do not seem to care.
I write this to see if any others have experienced this before, and if any know any more than I do.