My Tenure is wrong

Hello my tenure had been reduced from 5 to 4 on 17/02/13, I should have 5 years showing but it shows only 4, I could provide some screenshots or anything MS support may need, I have already tried the delete profile fix but it didn't work can someone look into this for me, thanks

 

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Last updated July 5, 2018 Views 0 Applies to:

Hey King Ventura! Looking into your account, your tenure showing as 4 years is correct.

You can refer to the Xbox LIVE Tenure Issue sticky if you have any questions. 

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How is that possible? I've checked my billing history and the earilest gold subscription SHOWN states 09/02/08, however on Bungie.net it has proof of my account being a gold member even earlier, dating back to 2007. The billing history is missing past subscription records because there is no way I've been a gold member since 2008.

 

 

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Hey King. Tenure is calculated by the amount of time subscribed to a Gold membership. So you may have had an active subscription back in 2007, but any time between then and now you were not an active Gold member, does not count towards your Tenure.

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I understand that, but can you explain why there isn't a record of my subscription from 2007 showing in my billing history?.

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Hey King Ventura! I'm seeing a free trial in late 2007 so that might be why you thought that subscription went back to 2007 but as Mister O here informed you, your tenure is showing correctly at 4. Hope that helps clear it up. :)

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