My Tenure is showing the wrong years

My tenure was randomly changed from 8 to 5 years. Then a few days later changed from 5 years to 7 years.  I tried deleting the profile then recovering it but it didn't work.  Anyone have any suggestions?

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

The tenure displayed on the account does not accurately represent the number of years that the account has held a Gold membership.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have contacted support, mine should show 11 but only shows 10. I have been a beta tester since day 1 of xbox live. This is very important to anyone affected.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Please check the sticky in this section and hope you get this issue resolved.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Tenure is based on the total years of Xbox LIVE Gold time completed. The clock stops when you go Silver/Free and Xbox LIVE Silver time does not add (or subtract) tenure. Tenure increases only when the year of Xbox LIVE Gold time ends. For your first year of Xbox LIVE Gold you see '0'; it ticks over to '1'  year of tenure when that year completes. If you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag.

 

There was a bug where Free (Silver) time was counted; that was recently fixed, so many folks now have less tenure than before.
  

http://commerce.microsoft.com lets you review, year by year, when you've been Gold and when you've been Free (Silver).

 

For example:

 

Jan 1 2010 - Dec 31 2010 = 0 years

 

Jan 1 2010 - Jan 1 2011 = 1 year

 

ns Nexus, could you review what you see on this account over at http://commerce.microsoft.com and tally the years and months of GOLD, round down, and then report back? Thank you!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Same problem here!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.