I bought the Game Stop Exclusive Lunar Xbox One Controller by Microsoft. I got home plugged it in and my headset would not work. Now I had the old controller and it had the headset adapter(the one you had to buy Thanks Microsoft) and it worked fine. So I talked to Xbox Support and they had me do the basics which I already did: Updates, power down, reboot, yadda yadda yadda. So She said it was the controller. I exchanged the controller and again the headset did not work. I contacted Xbox again and He had me go thru my network settings (have no idea why that would affect my headset). After jumping thru hoops and stuff I did manage to get the mic working and sound, but it was so low I could hardly hear it. I tried everything for that and got nowhere. I am really surprised that my old controller had no issues. I now question the training support gets. So I am going back to game stop and getting my old controller and headset adapter back. I am really upset that something that should have been plug and play caused me so much issues and wasted my time. If anyone knows why this happened I would like to know why my headset did not work.