My Tech Support nightmare

I bought the Game Stop Exclusive Lunar Xbox One Controller by Microsoft. I got home plugged it in and my headset would not work. Now I had the old controller and it had the headset adapter(the one you had to buy Thanks Microsoft) and it worked fine. So I talked to Xbox Support and they had me do the basics which I already did: Updates, power down, reboot, yadda yadda yadda. So She said it was the controller. I exchanged the controller and again the headset did not work. I contacted Xbox again and He had me go thru my network settings (have no idea why that would affect my headset). After jumping thru hoops and stuff I did manage to get the mic working and sound, but it was so low I could hardly hear it. I tried everything for that and got nowhere. I am really surprised that my old controller had no issues. I now question the training support gets. So I am going back to game stop and getting my old controller and headset adapter back. I am really upset that something that should have been plug and play caused me so much issues and wasted my time. If anyone knows why this happened I would like to know why my headset did not work.

 

Question Info


Last updated July 4, 2018 Views 9 Applies to:

METALHEAD2174, I'm sorry to hear about your issue. I see in your post where the Microsoft rep walked you through updates, were you walked through console updates or controller updates? When purchasing a new controller you should connect the controller to the console via USB cable, ensure your headset is connected to the controller, and visit Settings > Devices & Accessories > Select your controller and choose update.

Controllers purchased after June 2015 will be able to update wirelessly, but I always suggest using a USB cable for your first update. Please view this article for any questions you have about updating your controller: support.xbox.com/.../update-controller-for-stereo-headset-adapter

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"Controllers purchased after June 2015 will be able to update wirelessly"

Now that's nice!

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As stated in my thread. Yes I did updates. It said did not require one. I tired 2 brand new controllers. I wasted over an hour of my time. I did use the USB cable. Why are consoles so difficult to use. I miss the old school consoles where you didn't have to jump threw hoops and the issues were easy to fix. I think MS should do a better job training their Tech Support and if I new issue comes up they should report it and look into it. It's a controller! Not a Space Shuttle. Should just be plug and go. Instead it's plug and no.

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METALHEAD2174, are you still experiencing issues? I actually purchased a Lunar controller over the weekend and it worked right out of the box. By chance, are you in the Preview Program? Exactly what wasn't working? Chat, game audio?

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