My subscription is temporarly suspended.

I lost my bank card and forgot to add my new one to my xbox-account. When I realized this I added my new card to the account but I can't cancel the old one because it has an inactive subscription which I cannot remove.

I can't add a subscription to the new card either because I still have the other one?! 

What can I do? Seems like I can't reach my account on xbox.com either for some reason. 

Thanks in advance!

Best regards,

Emil

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

The best thing to do would be to contact phone support so you can speak to the billing department directly. They can help you get it sorted. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us

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