my sons xbox live account was hacked

hi my sons xbox live account was hacked (djcrisp) and i managed to get it back because it had the perental email address on but now the account isnt secure what should i do

also he needs the password for other things like bungie.net and call of duty elite

i have my sons id to prove that it is his and i can also tell you what house it was set up at plus the old secrate answer and i can sign in the account to prove aswell please help thanks

 

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Last updated July 4, 2018 Views 1 Applies to:

I am not sure hacked accounts can be recovered that much, it is possible to pose as a hacker to get yourself unbanned, but i suggest calling customer support for this issue, as there is nothing else you can do about recovering anything.

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If someone else is in control of the account, please contact Phone Support to file an Unauthorized Access claim: support.xbox.com/contact-us

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