My sons hacked account

My son's account was hacked 3 days ago, i phoned xbox and talked to an agent who said it would take 10 to 14 days to settle things.

I am extremely upset to have now seen a person playing that character in front of my face playing his Halo game, it ticks me off to no end after being assured that for now that account was now locked till it was investigated.

What on earth is going on, do employees lie to customers ?

I now feel like ending my account and my netflix, the trust in xbox is now gone.

 

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

No when a compromised account case is opened on a gamertag the account is immediately locked till the investigation is over it can take 7days to a month depending on the case load of the investigations team . Like police cases things do take time

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Call of duty WaW  , tells me that something went down there .

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You should discuss with your son giving his password to strangers.

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it might not be giving passwords out to strangers....I had my account hacked about a year ago.....nothing was played but stuff was purchased with my MS points it took I think a week but I couldnt get online for that time. Im 29 now and I know better not to give out that info so they got it by some other means

the thing that happened was when I noticed the purchases for fable and another game (cant remember) I called em up and asked what time and day it was purchased.  They told me it was on XX/XX/XXXX day and at 7:XX time I told the lady at that time I was on the highway about a hour outta town.  She asked me if anyone can turn on my console and purchase it...I said, my wife could have IF she even knew how to turn on the console and even access the marketplace, plus she was with me on the road so I know for a fact that she didnt do it

anywho, for some reason they can still get access even if you dont give out your password like in my case but who knows on yours

best of luck and I hope they get it fixed up ASAP for ya

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Oh yes, it does happen for sure. but most of the time its either phishing or giving password to someone (ie so they can boost for you)

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A friend of mine had this same issue recently. He was told that his account had been locked but he saw a whole bunch of new games played on his list. I don't know how their account locking works but it doesn't seem to work all that well.

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when an account has been locked noone can make changes or login

this doesn't maen that games played before the lock isn't updated

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