My Son's account was suspended permanently and he swears he did nothing to merit this suspension

I am not sure what it is that is being asserted that Dylan did, but he swears that he did nothing to warrant a suspension of any kind.  His gamertag was Dylan San0321.  He is 10 years old and I am sure not that knowledgable about these types of games to be able to do something that could cause a permanent suspension.  I am shocked and extremely upset as it took everything I had to be able to get him a 1 year gold subscription and 1600 points for xmas.  Now all is lost.  Can you please explain and reconsider the decision to ban for life.  This is not an economy where a family can afford to lose $100.00 and not even know why.

Thanks for your consideration. :-(

 

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Last updated July 4, 2018 Views 0 Applies to:

Hey Killer, I'm afraid you'll need to post here for an official response from the enforcement team.

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