I am not sure what it is that is being asserted that Dylan did, but he swears that he did nothing to warrant a suspension of any kind. His gamertag was Dylan San0321. He is 10 years old and I am sure not that knowledgable about these types of games to be able to do something that could cause a permanent suspension. I am shocked and extremely upset as it took everything I had to be able to get him a 1 year gold subscription and 1600 points for xmas. Now all is lost. Can you please explain and reconsider the decision to ban for life. This is not an economy where a family can afford to lose $100.00 and not even know why.
Thanks for your consideration. :-(