My Son's account has been hacked...can I get help please

My son went to play COD 4 and found a game. Started playing then realised it was a modded game and left straight away. Now he cant log on to his xbox live account. It says it doesnt have a valid xbox live account which is not right. Checked his account and it says its vaild until 9th of december. I can log in to the forums here with his account, but it wont let him on his xbox...

Can someone please help us?

 

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Have you tried .

- Deleting , then recovering your gamertag ? .

- Power cycling your modem , router , and xbox ? .

If you try those and the problem persists , try calling Xbox Support (1-800-4MYXBOX) .

Because his account is clearly not hacked/stolen if you can log onto Xbox.com .

So therefore it could be another issue you aren't aware of .

As I stated before , contact Xbox Support with the number above , or contact them on twitter @XboxSupport .

Thank you , have a nice evening .

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Thanks. Will try everything else before calling. We are in Australia and whenever I call xbox we get indians.... Cant understand a word...But thanks for your help. :)

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Very welcome ! .

Feel free to contact me via text message over XBL for any more info regarding this .

Other than that , hope this helps ! .

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