My son cannot purchase a downloadable game

We have a Xbox live family pack and my son tried to purchase a game from the game marketplace today. When we cliick on the game it does not give us the option to buy. The only option it gives us is to change the payment option. When I click this a message comes up saying only the main gold member can change this option? I have experienced similar problems before with Xbox marketplace. It's getting very frustrating, can anyone help?
 

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Last updated July 5, 2018 Views 6 Applies to:

What is the rating of the game? You may need to change the family settings on his account.

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Thanks guys, I'll give this a go. Is it possible to add a payment option to his account?  He's only 10

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Ok, kind of solved it. It was nothing to do with the family settings. Essentially he did not have a payment method assigned to his account. He could not do this directly from the Xbox. I had to do it online using his log ins. A total pain. I thi you need to look at the ms

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By design, child accounts of a family pack cannot make purchases. One way you could do this is by buying the MSPs on the main account, transferring them to the child account and then he could buy the game on his account using the points.

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