My son cannot log into his xbox live, we have just renewed subscription. When logging into our xbox account it shows a different game tag - no recolection of ever using this one. How can this be resolved?

 My son cannot log into his xbox live, we have just renewed sunscription.  When loggin inot our xbox account it shows a different game tag - no recolection of ever using this one. How can this be resolved? Thanks

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Hey there LeastSauce683,

I am sorry that you're experiencing this, I will try my best to help you!

You say that you've renewed your sons subscription, to verify this you can see all of your subscriptions HERE. It might ask you for your email and password. 

Now, you may have used the wrong account/gamertag when signing in. If you've forgotten which Microsoft account you renewed it for I would visit the Forgot Microsoft Account Solution page and follow the steps. 

Hope I was able to help, thanks and happy gaming!

- Rommel

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