my son can't sign into his live profile

my son is 8 years old and he has got his own live account and it is not letting him sign in! i have followed all the steps and it is still not letting him on! i am quite angry about this because we have paid 4 live 4 him and he can't use it! pleare can you help! thanks!

 

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Last updated July 4, 2018 Views 0 Applies to:

What error message is he getting?

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The error code is 83118853

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welcome to the club. One freaking year I had this damn xbox without live access (bought a 12 month membership) then some kid stole the card about 3 mon6ths ago.  

so for a one year celebration, I get my son AE's Modern Warfare 4 and it wont load because the game needs an internal hard drive.

I did get the xbox live going for 4 days (with new membership card) then it cut out.

Wish I had gone with the PS4 instead of the kinetic

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