my sister can't sign up to xbox live?

so my sister tries to sign up to xbox live a few times now, runs through the procedures, but when she gets to the end and tries to actually create the account, it comes up with error code: 80150101, saying it can't connect her atthis time.... any thoughts on why this is?

 

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Last updated July 4, 2018 Views 17 Applies to:

she would except she wants her free month of gold, which she can only get if she does it via the xbox. :P

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Is she creating the account on the console or the website? If it isn't working on one try it on the other. Should she create it here, then all she would have to do on the console is recover account using the e-mail and password she used to create the account. Try that and let us know how it goes.

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