my profile loads forever

is there any way to fix it. i can't get on it at the moment. thank for any help

 

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Last updated July 4, 2018 Views 4 Applies to:

What do you mean by "your profile"? On Xbox.com or your console?

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my gamertag

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sorry I'm a bit sleepy. should've said it's on the console

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let's see if this clears things up. when i turn on my xbox it won't load to my gt or anything. i guess you would say the dashboard won't load up

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Without any Memory Device Connected (HDD/ USB) does it go to the Dashboard?

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no :/ i heard there was a thing where you push the sync button and the power button at the same time. is that real?

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any help?

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Hey there Boy! Can you clarify what you are experiencing when you turn the console on. Does the Dashboard load at all? Please be as descriptive as possible. Thanks!

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ah, sorry. when i turn on the xbox it just loads at the xbox logo screen. it never reaches the dashboard at all. i've taken the hdd out before starting it up but it's still stuck at the logo :/

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Alright, well that's obviously not what we want. Do you have your console connected to the internet when you start it up, or is it completely offline? If it isn't, can you try connecting it to see if the console updates.

If it doesn't update itself, or if you already updated previously, try installing the console update manually to see if we can't get your console back to loading properly. To do this, visit this page (support.xbox.com/.../system-update-help) to get the files and instructions for the update. I recommend using a USB device.

Let me know if this helps and we can go from there. Thanks!

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