My profile is acting strangely...0GS, 0 friends, 0 messages...

Hello all. I hope someone can help me out with this. It's my first time posting here with a problem so please bear with me if I don't give enough info or something.

 

Not sure what's going on, but when I log into my profile, it tells me I have the right number of gamer points (20k+), 0 friends are online (possible, I guess), and that I have no messages (I do have a couple). Then I try to play a game, and I've been signed out! So I try to log back in, and I'm prompted to choose an avater. I try to pick one just to get past the screen, and I get an error message saying it couldn't save the avatar. I check my gamer score once again with the game booted, and it's down to zero.

 

I return to the dashboard to find 0's everywhere. GS, friends, and messages. Also, my dashboard is back to the default green, and not the Yankee background that I should have. Can anybody tell me what's going on and how to fix this?

 

Question Info


Last updated July 5, 2018 Views 44 Applies to:

It sounds like your profile is corrupt. Try deleting it (the profile only) and recovering it. You can find instructions here - support.xbox.com/.../gamer-profile.aspx

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