my profile data is corrupted, how do I fix this?

When I tried to sing in my profile it goes into avatar editor to pick new avatar after this,after this happened I tried to work out what is happening I went to see the profiles in the settings and it sayd my profile is corrupted. how do I fix this please help

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

As long as you know the Microsoft Account email and password, you should be able to safely delete the profile by going to Settings -> System -> Storage -> Profiles, select your profile, choose "Delete", and select "Delete profile only".  Then go to Sign In, and on the list of profiles, choose Download Profile at the end.  Use your email and password to download a fresh, uncorrupted copy of your profile from the servers.  Hopefully this should fix everything.

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Never hurts to clear your system cache in-between the deleting and downloading your profile.

(settings>system>storage>select Hard Drive with Y button>clear system cache).

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