My prepaid subsciption was canceled

I got an email saying that my xbox live 3month prepaid subsciption was canceled and when i loged on all six of my months were gone and i was a silver member
 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hey utim,

Provided that all of your billing information is correct, and that you were not pass your subscriptions end date. You should request a call from phone support, as you will need to provide some personal information that you shouldn't share here. Please do come back and let us know what the results are, or if we can help further. Thanks

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Hey there Utim! I'm still seeing you as Gold here on the Forums. Could you double check on https://commerce.microsoft.com to see if you still have an active subscription? It's possible the email was an error of some kind. Let us know what you find out, thanks!

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