My points are gone, what happened?

My points are gone, what happened? I did not buy anything and they are gone!!

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Most likely you have not lost your points, and they have just been converted to your local currency with the latest update.

The other possibility is that you had promotional points that expired.

 

Either way, if you go to commerce.microsoft.com, you can see the credit history to determine what happened.

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