My New XBOX S (bought December) will not Connect to my modem! help asap

Hello as said in the title It just will not connect!

tried numerous things, it Was working great. it dropped of and wouldnt connect back up !!!

it works fine on my laptop, phone and pc THO!

HELP ME ! lol i cant live without xbox

PS: tried many fixes ..

PSS: on a Bealkin Router

 

Question Info


Last updated July 4, 2018 Views 17 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi,

 

Please read:- forums.xbox.com/.../9.aspx

 

And post back your details in full (the bits that are in bold on that post) so that people may help

 

Thanks

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

What Country/State/Province do you live in? ENGLAND

Modem brand & model number: Whats a Modem? (Sorry !)

Router brand & model number: Belkin SURF F7D2401 v1 (01)

Network Connection Type: Wireless

If Wireless, what type of encryption are you using? If this means password ? WPA/WPA2

Things you have tried:  Changed alot of settings bt nothing tried things on diff forums, Tried all solutions xbox says

Is UPnP Enabled? Yes and no - TRied Both !

Is NAT Type Open? Yes

Any Error Codes you encounter: No, i just says it cant connect to the router  

What type of internet do you have? Its wireless thts all i know

Who is your ISP(Internet Service Provider)? It goes through my works so i dont know

When you run "Test Xbox LIVE connection" what is the exact message shown on screen?

"test Failed: There's a problem with your connection..... ( then it says see more for solutions ) "

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i know i said in the thread title That I couldnt connect to my "modem" but untill know i thought a router and a modem was the same thing..... so i cant connect to my Router (Belkin SURF F7D2401 v1 (01)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

So you're connected to your work network? Is this through a proxy or firewall at all then? And do you have access to the router/modem? If so, it wouldn't hurt to reset both by removing power to them for a full 30 seconds each.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

no , Work provides the internet, i have the router and alll tht in my house work just supplies us it :) Any more help

I have tried turning it on on of about 50 times lol

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

 

Your router has issues with the External wireless N adapter www.unofficialguidetolive.co.uk/.../166-wireless-gaming-official-wireless-adapter-incompatibility-list maybe it has issues with the slim as well?

 

Although if it worked ok before it should still now, has anything changed on your router, password or firmware? Have you tried searching for your wireless network again, if so does it show up and are you 100% you are entering the right passphrase?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i updated it .............. how do u undo it ?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Updated what, the router or Xbox?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

both i think

i deffo updated the router

but the xbox im unsure but i lost live 2 days ago (when i updated the router ) DAMN YOU BELKIN

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Damn indeed.

 

The Good News is that you can revert back to the older version of firmware no problem

The Bad News is its not available on Belkin's website amymore, they... like Linksys only make available the latest firmware

 

 

As a test (if you can) you can try turning off the wireless security (WPA) and any wireless access list, that would rule out you mistyping any security keys, if that doesn't work... its not looking good

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.