My New prop won't appear at all

Just brought a prop on the 'sales and specials' app. Have tried re downloading it, to no avail. Am new to Xbox, so not really sure what else to do. I noticed others with the same problem but couldn't find any solution given on other threads.

As a second issue. I have purchased a number of add ons i believed to be games. I feel miss lead and as if i was tricked into buying them, whilst making use of MS points for the very first time. Not only did i not want the add ons, i don't have the full games to play them anyway. . I'm not asking for a refund, more just another Opportunity to make my purchases, now I am more wise as to how things work.

Look forward to hearing back from someone regarding this issue



Question Info

Last updated July 4, 2018 Views 0 Applies to:

Sorry to hear you're having troubles.  For the prop in the sales and specials app, was it the biplane by chance? If so, my friends had to log out of their account and log back in. Then they went to Avatar editor>change my style>avatar props and the plane showed up. Not sure why that worked, but it did. I hope this helps.

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