My Microsoft Points Vanished

I had around 2400 Microsoft points, all from pre paid cards. They were all on my account but today I noticed that my balance was only 100. This was probably from the rewards program, but what happened to all my points? I checked my purchase history and there is nothing within the past 4 months that was not free. Definitely had me confused.

 

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Last updated July 5, 2018 Views 1 Applies to:

Oh and also, it says I have played Fifa 12 on January 10th, but I have never played it in my life before.

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I can see that you have FIFA 12 recently played,  Do you own it?  Call xbox support right now at 1-800-4MY-XBOX in North America and open up an unautorized access investigation.  Your account will be locked while they investigate and unable to play online.  When they discover that there indeed was fraud activity on your account they will refund you the points.  Right now make sure they haven't added themselves to your email address with an alternate email and that they haven't changed your secret question to be able to recover it at a later time.

EDIT: Sorry you posted before I did again

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You can check your points activity on https://billing.microsoft.com to see exactly where they went. Chances are it shows that they were used to purchase packs for Fifa 12. It's a well known issue at the moment.

You would have to call support and have them do an unauthorized access investigation in order to get your points back.

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Yes I just checked that billing site. It now shows that I purchased 9 Gold Players Packs. I don't know what that is, but I assume it is for FIFA because it says players. They spent 2080 of my points. Should I call that number now? How long will my account be locked for?

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The sooner you call the number the sooner you can get your stuff back.

Standard time for an investigation is about a month. It could be sooner than that or it could be longer.

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A month? Can I still play offline?

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Yes, but any achievements you earn offline would be missing when you recover your account after the investigation.

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I think thats only if the profile was out of country migrated Smwutches from everything I've read,  When I got my account back my offline achievments stayed when I recovered my account.

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Actually that's usually what happens if you play offline and recover your account before you've had a chance to connect. Whether it's for an account investigation or not.

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