We have been away on holiday and when we returned my husband went to go onto xbox live however it states that we are now banned from using this service. We can not understand why. The console that we have was purchased new and has never had any modifications completed on it. We are not very technical and wouldnt have a clue where to start with doing any other mod things that it talks about. Has my account ben hacked into? Is it possible to find out why it was blocked? Is there an appeal process? Is there a complaints process? Can I be refunded the money that I have only just paid out for the Gold membership? Who do I need to speak to? I understand that there needs to be rules but thought i lived in a country in which you were innocent until proven guilty and I can hand on heart say that we are innocent. I would gladly welcome anyone from Microsoft into my home so that they are able to demonstrate to me how we have violated any rules.
The gamertag to which i refer is: safcgeodev