my grandson's gammertag on my accout

How can I merge my grandson's gamertag to my gold membership on same 360 box?  when he goes on privacy on his gamertag, it comes up my e-mail but won't accept my password.  Confused...he wants to use his points but can't access...help

 

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Last updated July 4, 2018 Views 3 Applies to:

you may have to do a license transfer, from your account to his. this may work. you may want consualt support for this matter.

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contact xbox support and they should be able to assist you on this matter sir.

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Hello, it's not possible to merge XBOX Live accounts, but if your having an issue where it's asking him to enter in the password to the parental account then you can try to reset it and see if that will fix the issue. If it doesn't then you'll need to contact phone support. Since he's not 18+ he would be considered a "child" on XBOX Live and along with that he is attached to a parental account automatically (this was done at the creation of the account)

To reset the password to the e-mail that is coming up when he tries to change any settings on his own account please visit this link here and reset the password for the account. 

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