How can I merge my grandson's gamertag to my gold membership on same 360 box? when he goes on privacy on his gamertag, it comes up my e-mail but won't accept my password. Confused...he wants to use his points but can't access...help
Hello, it's not possible to merge XBOX Live accounts, but if your having an issue where it's asking him to enter in the password to the parental account then you can try to reset it and see if that will fix the issue. If it doesn't then you'll need to contact
phone support. Since he's not 18+ he would be considered a "child" on XBOX Live and along with that he is attached to a parental account automatically (this was done at the creation of the account)
To reset the password to the e-mail that is coming up when he tries to change any settings on his own account please visit this link hereand reset the password for the
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