About two years ago I changed my gamertag from NeIIa v2 to NeIIa. The two "ll's are upper case "ii"s. About a half a year ago my gamertag started to appear as "neiIA" for no apparent reason. I have called and talked to customer support, then I talked to the corporate offices and they simply did nothing, which was about a 1 week process. I refuse to pay to change my gamertag twice so i can have the same tag, I am not at fault here. It is obviously you guys. I am tired of it. I have a three 3 mark on my account and have supported xbox and microsoft greatly throughout the years. I have had my xbox since 07 and it has dumped on me a few times and is about to again. I know when that old thing dies i surely won't get any help from xbox because of it's age. So at least help me with this, please.