Hello, I may be posting this to wrong section of the forum. If so, apologies in advance. First off, here is my reference number :SRX1158128435ID.
On the 19th of April my account was hijacked. I reported three main issues. These were, my Gamertag was changed, my Microsoft points were used and my Gamerscore was altered. Two of those issues have been resolved, (only recently may I add) and the one which hasn't is my Gamerscore. I need to some assistance. I was told by a member of XBL Phone support to get in contact with the forum support as it was only them who could help with the Gamerscore issue. They told me my two probable options were a resetting of my Gamerscore or leaving it where it is and I wouldn't be banned for it. Just to clarify, it went from 15455 or so, to 67500 or so. I would like to know if it's possible for XBL support to alter my Gamerscore and if not, if it was to be reset could I regain past achievements or if I leave it as 67500 will I get banned?
-Just a side note, my Gamertag has been fixed. I know it's 'U MAD DIGNAM' and it's against the TOS (which is how Phone Support managed to get my the Tag change), I just haven't changed it yet as I'm not sure what to change it to.