My Gamerscore and account

For the last week or so ive had to redownload my account to my xbox because my gamerscore goes to 0 and its like its not my profile anymore.

 

how do i stop it from doing this?

 

thanks

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Delete the profile (profile only not saves) and re download it.  Also clearing your cache can help.

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done it works for awhile then does the same thing again

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Sounds like you have an issue with your storage device or xbox itself.  Do you have a usb stick you can load your account on to see if the same error happens?

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i dont :( i only bought this last week so might just take it back

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Sounds like a similar problem to the guys over here    forums.xbox.com/.../1125.aspx

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