my gamer tag was changed

i sold my brother my old xbow console and he had got access to my account and changed my gamer tag i have access to my account now but want to change my gamer tag back to original and get what xbox live time i had left with out paying more money

 

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Last updated July 4, 2018 Views 7 Applies to:

Then change the password at http://account.live.com then select Update Email Address to change the email address on the account. Once you've done that, you will have control over the account once more.

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Hi,

Sorry if your gamertag was changed by accident or on purpose by your family member. Unfortunately, Microsoft does not give out free gamertag changes so if you wish to make a change to your gamertag you will need to pay 800 Microsoft Points or $10.

Information on changing your gamertag can be found here.

As far as your request for Xbox LIVE time you had left, that's not going to be possible as this is the same account you're logged into. If your brother had access to your account, that was still time that was on the account while it was active. It's not possible to freeze a membership so it would be impossible to give you time back. 

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well i think thats bull he should have never been able to access my account my profile yes but not my account so now im out the money and have to pay more thats uncalled for so i will be deleting my account and dont want nothing to do with ms/xbox good day

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Good day to you.

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Big Easy, if he took control of your account, he did it with the password he got from you, as that process requires the password. Password security is very important today, with Xbox, your bank, your credit, your job. Please zealously guard your passwords!

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