He's been trying to get Microsoft to reset his password but no luck so far. All his friends in his friends list are gone
You are not allowed to name and shame here.
Tell your friend to call Xbox Support and open an investigation on the situation.
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Also just to add, for safety reasons, don't post your email on the forums.
Look I'm sorry if I did something wrong but I just hate how they seem to be gloating about it
File a complaint against them and block communications with them.