My free trial for xbox live is not working

Earlier today I activated a 1 month gold free trial and could use all of the gold features like going in to parties and playing online.

However now for some reason I have been put back down to silver.

https://account.microsoft.com/services says that I have a gold free trial lasting 1 month

https://account.xbox.com/en-GB/?ref=MeControl&lang=en-GB says that I do not have a gold free trial active and when I try to activate it I get this error: "This payment option is used on as many accounts as it is allowed to be. Remove it from those accounts and try again, or add a different payment option."

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:
Answer

Sorry to hear it.  However, as this does sound like a billing issue you should contact phone support for further assistance.

It looks as though you live in the UK so the number below will be the one to use.

020 7365 9792 or 0800 587 1102 FREE

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