My former email won't let me get online

I registered with a email address [Removed by Moderator - Personal Info] for Xbox live back in 2007 (gamertag S Pac05). It has been closed and given away due to my lack of using my old email address 3 or 4 years ago. Even though I no longer has that email address; I've still been able to connect to Xbox live over the years. Since then I have created a new email[Removed by Moderator - Personal Info]. Now as a result of the new Two-step verification, when I try to connect to Xbox live, it is tells me to verify  my account by password of my former address[Removed by Moderator - Personal Info]. So I guess my closed/former email address is give me problems that I can't fix on my own. So I' need help and a solution this.

Is it possible to change my main email address for my Xbox live account from [Removed by Moderator - Personal Info] to [Removed by Moderator - Personal Info] And doing so without creating a whole new Xbox live account? Please help me.


Question Info

Last updated July 5, 2018 Views 4 Applies to:


You will need to reach out to the Microsoft Account team in regards to any sort of issues with switching e-mails from a closed account to a new account. You will not be able to change the e-mail of the account yourself due to not having access to the old e-mail address. You can reach out to the Microsoft Account team by submitting a ticket here.

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